I recently purchased a Weber E-310 propane grill. Weber asked me for a review. I gave it an honest 3 out of 5 stars along with the reasons why.
They wrote me and wanted more input. I told them. I thought it was nice that they replied. The following is part of the email.
[FONT="]Izzy V.[/FONT][FONT="] (Weber Grills) [/FONT]
[FONT="]May 15, 2023, 08:26 CDT [/FONT]
[FONT="]Hi Mike,
I saw your 3-star review on the Spirit E-310 and wanted to reach out. I'd love the opportunity to turn your experience around. Is there anything I can do to help?
I look forward to hearing from you.
Kind regards,
[/FONT]
[FONT="]Izzy V.[/FONT][FONT="][/FONT]
[FONT="]Weber Consumer Care Team [/FONT][FONT="][/FONT]
[FONT="]Weber-Stephen Products LLC[/FONT]
[FONT="]
[/FONT]
[FONT="][/FONT]
[FONT="]Greetings Izzy V.[/FONT][FONT="][/FONT]
[FONT="] [/FONT][FONT="][/FONT]
[FONT="]Thank you for reaching out. I have been grilling and smoking on Weber’s for many years. Back around 2009 (I think). I bought a Weber Spirit E-320 from Home Depot for $349. That thing was stainless steel cook body and built like a Tank. I replaced 3 sets of burners, flavorizer bars and grills since that time. It should be all on record with Weber as I always ordered from Weber and registered all my Weber grills and smoker.[/FONT][FONT="][/FONT]
[FONT="] [/FONT][FONT="][/FONT]
[FONT="]Since purchasing the E-310 and assembling it, I’ve found it to be flimsy. The fit, materials and finish are poor at twice the price. I relied on the Weber name that has served me well over the years. [/FONT][FONT="][/FONT]
[FONT="] [/FONT][FONT="][/FONT]
[FONT="]I will say that it works and turning out good food so far. I did not mean this reply in a derogatory way. This is meant as input on a Great Product that has declined.[/FONT][FONT="][/FONT]
[FONT="] [/FONT][FONT="][/FONT]
[FONT="]I am a member of 2 large BBQ sites. I’m also hearing complaints about Weber’s Customer Service these days. Weber used to be second to none in that area. I understand that inflation has taken it’s toll on everyone.[/FONT][FONT="][/FONT]
[FONT="] [/FONT][FONT="][/FONT]
[FONT="]Best Regards,[/FONT][FONT="][/FONT]
[FONT="]Mike[/FONT]
[FONT="]
[/FONT]
[FONT="][/FONT]
[FONT="]Good morning Mike,
Thanks for getting back to me! We appreciate your loyal business for so many years and are sorry to hear you are not pleased with the quality of your new Spirit E-310 as you were with your past grills.
Here at Weber, we stand by the quality of our products and cover them under great warranties. Our main goal is to have you love our products just as much as we do. I will be bringing feedback about your experience to the appropriate teams.
Our Weber agents are always here to help, so please do not hesitate to reach back out with any questions, concerns, or even photos of what's on the grill!
[/FONT]
[FONT="]Izzy V.[/FONT][FONT="][/FONT]
[FONT="]Weber Consumer Care Team [/FONT][FONT="][/FONT]
[FONT="]Weber-Stephen Products LLC[/FONT][FONT="][/FONT]
[FONT="][/FONT]
[FONT="][/FONT]
They wrote me and wanted more input. I told them. I thought it was nice that they replied. The following is part of the email.
[FONT="]Izzy V.[/FONT][FONT="] (Weber Grills) [/FONT]
[FONT="]May 15, 2023, 08:26 CDT [/FONT]
[FONT="]Hi Mike,
I saw your 3-star review on the Spirit E-310 and wanted to reach out. I'd love the opportunity to turn your experience around. Is there anything I can do to help?
I look forward to hearing from you.
Kind regards,
[/FONT]
[FONT="]Izzy V.[/FONT][FONT="][/FONT]
[FONT="]Weber Consumer Care Team [/FONT][FONT="][/FONT]
[FONT="]Weber-Stephen Products LLC[/FONT]
[FONT="]
[/FONT]
[FONT="][/FONT]
[FONT="]Greetings Izzy V.[/FONT][FONT="][/FONT]
[FONT="] [/FONT][FONT="][/FONT]
[FONT="]Thank you for reaching out. I have been grilling and smoking on Weber’s for many years. Back around 2009 (I think). I bought a Weber Spirit E-320 from Home Depot for $349. That thing was stainless steel cook body and built like a Tank. I replaced 3 sets of burners, flavorizer bars and grills since that time. It should be all on record with Weber as I always ordered from Weber and registered all my Weber grills and smoker.[/FONT][FONT="][/FONT]
[FONT="] [/FONT][FONT="][/FONT]
[FONT="]Since purchasing the E-310 and assembling it, I’ve found it to be flimsy. The fit, materials and finish are poor at twice the price. I relied on the Weber name that has served me well over the years. [/FONT][FONT="][/FONT]
[FONT="] [/FONT][FONT="][/FONT]
[FONT="]I will say that it works and turning out good food so far. I did not mean this reply in a derogatory way. This is meant as input on a Great Product that has declined.[/FONT][FONT="][/FONT]
[FONT="] [/FONT][FONT="][/FONT]
[FONT="]I am a member of 2 large BBQ sites. I’m also hearing complaints about Weber’s Customer Service these days. Weber used to be second to none in that area. I understand that inflation has taken it’s toll on everyone.[/FONT][FONT="][/FONT]
[FONT="] [/FONT][FONT="][/FONT]
[FONT="]Best Regards,[/FONT][FONT="][/FONT]
[FONT="]Mike[/FONT]
[FONT="]
[/FONT]
[FONT="][/FONT]
[FONT="]Good morning Mike,
Thanks for getting back to me! We appreciate your loyal business for so many years and are sorry to hear you are not pleased with the quality of your new Spirit E-310 as you were with your past grills.
Here at Weber, we stand by the quality of our products and cover them under great warranties. Our main goal is to have you love our products just as much as we do. I will be bringing feedback about your experience to the appropriate teams.
Our Weber agents are always here to help, so please do not hesitate to reach back out with any questions, concerns, or even photos of what's on the grill!
[/FONT]
[FONT="]Izzy V.[/FONT][FONT="][/FONT]
[FONT="]Weber Consumer Care Team [/FONT][FONT="][/FONT]
[FONT="]Weber-Stephen Products LLC[/FONT][FONT="][/FONT]
[FONT="][/FONT]
[FONT="][/FONT]