smokinjim
Found some matches.
- Joined
- Sep 29, 2011
- Location
- Kensingt...
A follow up on the replacement parts... About 7 weeks have passed and I have received the replacement fire bowl and base for my XL Egg. The people at BGE were great! The delays were due to poor communication between the AD's staff and their innability to read. Each box had "this side up" on all four sides of the box. Each part was found in the warehouse sitting on its side. The first replacement base was cracked from top to bottom in two places, obviously dropped on its side... Everyone was furious. I was told that we had to run through the warranty process again, submit pics... BGE in Georgia intervened, second base took a week to get. The second replacement base was found in the AD's warehouse today sitting on its side! Fortunately it was in tact. The good news is that I didn't have to pay for any shipping and as promised, BGE's warranty is good!