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Big Green Egg Product Warranty
WARRANTY for Residential and Commercial Applications
IMPORTANT – READ SAFETY TIPS AND FIRST TIMER TIPS BEFORE USING YOUR EGG
AFTER READING THE WARRANTY BELOW MAKE SURE YOU REGISTER YOUR EGG.
Printable Warranty
The Big Green Egg (“BGE”) was the first ceramic grill manufacturer in the world to stand behind its products by offering a Limited Lifetime Warranty, and has maintained this standard for over a quarter-century! Your Big Green Egg has been carefully inspected and certified to be the highest-quality outdoor cooker ever, and we continue to offer best-in-class customer service and warranty support to purchasers of the Ultimate Cooking Experience!®
WARRANTY CLAIM PROCEDURE:
A valid proof of purchase receipt from an Authorized Dealer will be required to make a Warranty claim. For Warranty support, contact the Authorized Dealer from which the item was purchased.
You may contact any Authorized Dealer if the EGG was purchased within the United States. For EGGs purchased in countries outside the United States, Warranty claims are handled by an Authorized Dealer or Distributor in the country of purchase.
Please refer to the INTERNATIONAL section of the BGE website at BigGreenEgg.com to locate the Authorized BGE International Distributor in your particular region. Warranty claims must be made through an Authorized Dealer or Distributor within the original country of purchase.
Do not ship or mail any components for a Warranty claim before contacting an Authorized Dealer or Distributor, as in some cases it may not be necessary to return the warranted part. Our goal is to make any Warranty claim as simple as possible. If further assistance is needed, please email
Customer-Support@BigGreenEgg.com
In the unlikely event that you have a Warranty Claim on a Big Green Egg, these are the TERMS AND CONDITIONS OF THE BIG GREEN EGG LIMITED LIFETIME WARRANTY
1. THE BIG GREEN EGG:
Warranty for Residential Use: Each Big Green Egg® ceramic cooker (2XL, XXLarge, XLarge, Large, Medium, Small, MiniMax and Mini) used as a residential (non-commercial) ceramic cooker carries a Limited Lifetime Warranty for materials and workmanship on all ceramic components (including dome, base, damper top, fire box and fire ring) to the original purchaser or owner who has purchased the EGG from an Authorized Dealer, and has registered their Warranty as required (the “Residential Warranty”). This Warranty is valid for as long as the original purchaser owns the EGG®. The warranty for residential use of other ceramic, metal and wood components or EGGcessories are covered as explained below. This warranty is in addition to and does not affect any statutory rights which may apply.