I have a RT1250 with competition cart and cold smoke box. I have had it almost 13 months now. I used to have Masterbuilt cabinet style electric smoker which uses wood chips. We also have an old New Braunfels offset smoker.
Things I like:
- The temperature control has been rock solid for me.
- The App works reasonably well. I have not experienced a server overwhelm issue and failure to notify that was alluded to.
- The hopper holds 40 pounds of pellets and allegedly will burn for near 40 hours non-stop. My longest cooks have been 22-23 hours so the pellet capacity is a bit overkill
- Unit is well made and quite robust.
- I am glad I upgraded to the competition cart. The smoker stays in my garage and gets wheeled out to the patio for cooks. I am certain that the standard cart with its small wheels would not have held up well.
- Customer service has been top notch.
Things I don't like:
- The App has issues for overnight cooks. It controls temperature and monitors the cook just fine, but the graphing function won't continue past midnight. Doesn't matter if its a weeknight or weekend.
- Right or wrong, I use a large rectangular cast iron water pan (like a lasagna pan) on the lower grate and cook on the upper grate. I wish there was more head room between the upper grate and the barrel. Large pork butts hit the the top of the barrel and whole chickens won't fit (need to spatchcock them). Would be nice to be able to lower the upper grate some.
- I still have all the new legs and wheels unused from the standard cart. These parts are useless when you upgrade to the competition cart - no either or option. Would be nice if they sold a conversion table top to convert this into an accessory cart (there are after market and homebrew options)
- The competition cart has a huge void within that should be made into storage
- Pellet change-out is not easy and it does not have a dump. You have to manually scoop them all out. I am not a pellet geek so I run what I have.
- Cleaning is a bit of a pain having to remove the grates, the grease tray, and the deflector and then vacuum out. I think this is common to most pellet smokers.
I don't do facebook. I do browse the recteqforum occasionally as an unregistered guest. The whole recteq family, blah blah blah is annoying.
All in all, I have been pleased with it. That said, if I had known about the Lone Star Grillz pellet smokers I might have gone that way.