I bought a CyberQ and the Viper for my Backwoods Competitor 4 months ago and it broke in a competition 2 weeks ago. I sent it back and they told me it had extensive water damage. Friday and Saturday it was sunny and 80 degrees. It broke on Saturday during the ribs competition (St. Louis BBQ Bash in Wildwood). Regardless, I keep it in a waterproof container that I built (see pictures). I argued that this was impossible and all they kept saying is that it had extensive water damage. Caveat Emptor, I am at their mercy, give up and not pay them $85 to fix it or just throw away the $400 I spent on the CyberQ.
1.) Their customer service is bad! What happened to the customer is always right?
2.) They told me that this happens all the time and customers don't realize how easy these can get wet and ruined. Are you kidding me?? A device designed to work outside for BBQing is so sensitive that this will happen all the time? I even took the extra step to water-proof it.
I think this is how they keep revenue coming in. At any rate, be careful, I felt helpless and as if I was not telling the truth.
PitStop BBQ, St. Louis
1.) Their customer service is bad! What happened to the customer is always right?
2.) They told me that this happens all the time and customers don't realize how easy these can get wet and ruined. Are you kidding me?? A device designed to work outside for BBQing is so sensitive that this will happen all the time? I even took the extra step to water-proof it.
I think this is how they keep revenue coming in. At any rate, be careful, I felt helpless and as if I was not telling the truth.
PitStop BBQ, St. Louis