Masterbuilt problem

[joegun53]

Hello everyone, Newbie here, first post.
Just wondering if anyone on here is frustrated with masterbuilt's customer service? I have a 2 year old stainless smoker with remote control. It randomly will not shut off at the set temperature. it will just keep climbing to sometimes 300 degrees. I cannot get any help from Masterbuilt pertaining to what parts i need to fix it. All i get is an a email giving me parts websites. I know where these are, i just want to know what part I need. I am about ready to use it as a storage cabinet and step up to something better. Any help would be greatly appreciated.
Thanks Joegun

 

[93_confirmed]

Its a sign from the BBQ gods that you need to graduate to something better.

 

[Hoss]

Your question post answered your question.Gift it away to someone you sorta like but not really and buy a cooker.Just kidding,not really.

 

[Nuco59]

If you just want a new smoker and you're just looking for validation, you-my man- have come to the right site. Start another thread - something like "looking to buy a new smoker- need advice"... that usually brings them out to give you a hand.

It makes little sense that no one at their tech support can help you - and I can understand that frustration. In a perfect world, they SHOULD have helped you in one call if it took 10 minutes or 30 minutes- this does not speak highly of them.

If you do like the smoker and struck out with support- have you done any looking on YouTube to see if anyone has a solution for your problem? Someone must have run into your same situation, corrected it and wants to share. I have fixed a LOT of stuff with the help of the video community and always offer thanks where I could.

Good luck.

 

[jzadski]

I was fortunate enough not to have any issues with my 560. For those who did I believe they got timely help going through the facebook page.