bananahead
Wandering around with a bag of matchlight, looking for a match.
- Joined
- Sep 24, 2017
- Location
- Woodinville WA
Where did everyone go? 6-month gap in the messages.
In any case, I have the Timberline 1300 and have had motor/auger issues from the start. It started on my 3rd cook, a clicking sound from the area of the motor turning the auger. I ignored it, but on the 4th cook the auger stopped completely, mid-cook. Cook was ruined. Called customer support, they decided that the motor had burned out and sent a new one. I'm pretty handy, replaced the motor no problem.
Everything was fine until 3 cooks later. Clicking started again and the auger would jam up. Kept it going somehow through a couple of cooks until two days ago when I had NINE racks of ribs 30 minutes into a cook. Auger stopped completely, motor would turn but after a single rotation the auger would stop. A little nudge would get it going again for a single turn...
Long story short, my old mechanic mentality took over and I realized I was dealing with stripped gears. Pulled the auger and motor (yes, mid cook) and took the transmission in the motor apart. Lots of little gears, the main one attached to the auger had two teeth gone. That's why it would make one turn and stop. I actually frankensteined a working set of gears from the original motor and the second motor and got it working enough to save the cook. Had to babysit the thing because the auger would bind up and we would have to turn the motor by hand until we cleared the jam.
The clicking sound, if you ever hear it, is the gears in the motor slipping because the auger is binding for reasons unknown. If you get enough clicking the gear teeth actually get stripped away and nothing works after that. $2000 and we get plastic gears. Someone somewhere saved a dollar on that decision.
I called customer support again, the nice person had to go get 'permission' to send me a new motor, and finally did because of the original motor issue. $2000 for a cooker and I get some reluctance to send me a new part? In any case, they are also sending me a new auger which sounds like the root of the issue. In reading this thread, the original augers had binding problems. I certainly wish they had cleared this up the first time.
In any case, I am getting a new (3rd) motor and new auger and apparently some rub or something.
Also, I see that the conversation dies with firmware version 1.0.5 or some such. My 1300 is running 2.0.1, no idea what has changed. Anyone have any knowledge of the new firmware and what they fixed?
In any case, I have the Timberline 1300 and have had motor/auger issues from the start. It started on my 3rd cook, a clicking sound from the area of the motor turning the auger. I ignored it, but on the 4th cook the auger stopped completely, mid-cook. Cook was ruined. Called customer support, they decided that the motor had burned out and sent a new one. I'm pretty handy, replaced the motor no problem.
Everything was fine until 3 cooks later. Clicking started again and the auger would jam up. Kept it going somehow through a couple of cooks until two days ago when I had NINE racks of ribs 30 minutes into a cook. Auger stopped completely, motor would turn but after a single rotation the auger would stop. A little nudge would get it going again for a single turn...
Long story short, my old mechanic mentality took over and I realized I was dealing with stripped gears. Pulled the auger and motor (yes, mid cook) and took the transmission in the motor apart. Lots of little gears, the main one attached to the auger had two teeth gone. That's why it would make one turn and stop. I actually frankensteined a working set of gears from the original motor and the second motor and got it working enough to save the cook. Had to babysit the thing because the auger would bind up and we would have to turn the motor by hand until we cleared the jam.
The clicking sound, if you ever hear it, is the gears in the motor slipping because the auger is binding for reasons unknown. If you get enough clicking the gear teeth actually get stripped away and nothing works after that. $2000 and we get plastic gears. Someone somewhere saved a dollar on that decision.
I called customer support again, the nice person had to go get 'permission' to send me a new motor, and finally did because of the original motor issue. $2000 for a cooker and I get some reluctance to send me a new part? In any case, they are also sending me a new auger which sounds like the root of the issue. In reading this thread, the original augers had binding problems. I certainly wish they had cleared this up the first time.
In any case, I am getting a new (3rd) motor and new auger and apparently some rub or something.
Also, I see that the conversation dies with firmware version 1.0.5 or some such. My 1300 is running 2.0.1, no idea what has changed. Anyone have any knowledge of the new firmware and what they fixed?