Stlsportster
Babbling Farker
So after 3 years, my Maverick 733 receiver finally died. Not sure if it was the board or the screen but it’s dead.
So I started looking hard at the Smoke and the Signals. Really like the idea of the 4 probes and the single unit of the Signals. Looked at the new Maverick with 4 probes but that has no WiFi or app. Briefly looked at the Fireboard but decided it was too expensive. I was already choking over the Smoke + Gateway or Signals being at the $200ish mark and the Fireboard 6 probe is even more.
So I pulled the trigger on the Signals which arrived yesterday. Was really excited, unboxed right away and got er fired up, app installed and connected, and lit up a couple probes. Played around with graphs and alarms and naming, which all worked pretty well. Only real complaints was you can’t set a custom notification sound for the alerts.
So I start playing around with the graphing features, exporting graphs and saving them.
And it doesn’t work. Click save, tells you it will save the data and reset the values for all probes for the next graph. But when I go to the section to review my saved graph and export the data from there.....no data. Tried a couple more ways, on WiFi’s on Bluetooth, on my cellular over the phone. No dice.
Open a ticket with Thermoworks and Ben starts exchanging emails. Has me try a few things, uninstall and app, reset a few things. Send him info on the model of phone and the iOS versions. Also try on my iPad, same issue.
So Ben says he will turn it over to the product team and hopefully they can figure it out. So I ask how long that will take and what’s the return process if they can’t fix it.
Ben tells me he doesn’t have any way to estimate time, but I have 30 days to return if I want to wait for them...and....
Make sure to have all the original packing or I won’t get a refund...and ship it at my expense. HUH???
So after a few emails back and forth Ben and I got things straightened out and he sent me a prepaid UPS label.
But I’m kinda sad. I wanted this to be a great product. The unit itself seems solid, but the app is very weak. I debated waiting to see if they could fix it but it made me nervous. I tried on 2 different devices with different OS levels with recent devices and recent OS versions. Clearly not limited to just one scenario.
If Apple updates the iOS will Thermoworks be able to keep up?
So. After all that. 6 probe Fireboard is almost $280 with tax and shipping but looks really solid. Anything I’m missing?
So I started looking hard at the Smoke and the Signals. Really like the idea of the 4 probes and the single unit of the Signals. Looked at the new Maverick with 4 probes but that has no WiFi or app. Briefly looked at the Fireboard but decided it was too expensive. I was already choking over the Smoke + Gateway or Signals being at the $200ish mark and the Fireboard 6 probe is even more.
So I pulled the trigger on the Signals which arrived yesterday. Was really excited, unboxed right away and got er fired up, app installed and connected, and lit up a couple probes. Played around with graphs and alarms and naming, which all worked pretty well. Only real complaints was you can’t set a custom notification sound for the alerts.
So I start playing around with the graphing features, exporting graphs and saving them.
And it doesn’t work. Click save, tells you it will save the data and reset the values for all probes for the next graph. But when I go to the section to review my saved graph and export the data from there.....no data. Tried a couple more ways, on WiFi’s on Bluetooth, on my cellular over the phone. No dice.
Open a ticket with Thermoworks and Ben starts exchanging emails. Has me try a few things, uninstall and app, reset a few things. Send him info on the model of phone and the iOS versions. Also try on my iPad, same issue.
So Ben says he will turn it over to the product team and hopefully they can figure it out. So I ask how long that will take and what’s the return process if they can’t fix it.
Ben tells me he doesn’t have any way to estimate time, but I have 30 days to return if I want to wait for them...and....
Make sure to have all the original packing or I won’t get a refund...and ship it at my expense. HUH???
So after a few emails back and forth Ben and I got things straightened out and he sent me a prepaid UPS label.
But I’m kinda sad. I wanted this to be a great product. The unit itself seems solid, but the app is very weak. I debated waiting to see if they could fix it but it made me nervous. I tried on 2 different devices with different OS levels with recent devices and recent OS versions. Clearly not limited to just one scenario.
If Apple updates the iOS will Thermoworks be able to keep up?
So. After all that. 6 probe Fireboard is almost $280 with tax and shipping but looks really solid. Anything I’m missing?
