I purchased a MEATER block about 6 months ago. From the beginning this thing was junk. At first 2 of the probes kept falling offline and the app keeps having to reconnect. False offline notifications spammed me constantly and then probe 2 became permanently disconnected and I couldn't get it to reconnect at all. The block was 4 to 5 feet from the Traeger. I worked with support and they sent me a new probe set after sending the original unit back. This was their response:
"On your original Block you definitely had a couple of probes with a bad signal, which would explain why they would drop connection, especially probe 3. I am still doing a couple of other tests, but the good news is that all the probes I sent out with your new Block are good. "
Now I have the "better" probes and it's even worse. 3 of the 4 don't stay connected.
Now MEATER says it's my fault because it's the steel in the Traeger. The Block is 5 feet from the Traeger and in my opinion should work just fine. I also put my phone into the Traeger and put some ear buds on over bluetooth and got 3x the range well past where the block is. So if it's my fault why to other bluetooth technologies work just fine? Why do some probes work and 5 minutes later they fall offline? If it's a signal issue it should not even connect or drop right away.
After 6 months trying to use this thing it has never worked right and now I have to pay $50 bucks in a restocking fee. This company's product is garbage and I recommend NOT getting one. I was going to say to wait until they sort out their connection issues to get one but considering the **** customer support I recommend avoiding them all together and waiting for another company to come along that will have a better wireless product.
BBQ Guru, I'm sorry for leaving you. Please take me back.
"On your original Block you definitely had a couple of probes with a bad signal, which would explain why they would drop connection, especially probe 3. I am still doing a couple of other tests, but the good news is that all the probes I sent out with your new Block are good. "
Now I have the "better" probes and it's even worse. 3 of the 4 don't stay connected.
Now MEATER says it's my fault because it's the steel in the Traeger. The Block is 5 feet from the Traeger and in my opinion should work just fine. I also put my phone into the Traeger and put some ear buds on over bluetooth and got 3x the range well past where the block is. So if it's my fault why to other bluetooth technologies work just fine? Why do some probes work and 5 minutes later they fall offline? If it's a signal issue it should not even connect or drop right away.
After 6 months trying to use this thing it has never worked right and now I have to pay $50 bucks in a restocking fee. This company's product is garbage and I recommend NOT getting one. I was going to say to wait until they sort out their connection issues to get one but considering the **** customer support I recommend avoiding them all together and waiting for another company to come along that will have a better wireless product.
BBQ Guru, I'm sorry for leaving you. Please take me back.