Surprise in my Royal Oak

my understanding is they make the stuff in huge concrete pits.

After a while, the pit starts coming apart from all the heat

thats when the concrete starts to crumble, some of it can end up in a bag

not saying its ok, just stating how it gets in there
 
That could be something prehistoric! I would bring it into "Pawn Stars" and have one of their "buddies" take a look at it!
 
I've had all kinds of stuff, usually chunks of concrete. The biggest piece I had was over five pounds. The biggest surprise I had was a live black frog. I opened the bag up and a black frog hopped out and off he went into the garden. I expect he was no longer black after the first rain.
 
Kinda looks like a chunk of pine that the resin/sap has started to render out of. Probably something plastic that fell out of somebody's pocket and got "lumped".
 
That's normal? Really? That is stupid. I stick with KBB then no lumps with garbage for me.

So you just prefer all of your junk and additives ground up into your charcoal instead so you can't pick it out? Just sayin.


I've found chunks of concrete, small strips of rusted steel, and just last week I found a small-fist-sized piece of fiberglass insulation.

Yeah, they don't use construction waste. OK..... :roll:

Insulation in lump is from the kilns they use to make the lump in. It's fairly normal as are rocks, just toss them when you see them.


I've had all kinds of stuff, usually chunks of concrete. The biggest piece I had was over five pounds. The biggest surprise I had was a live black frog. I opened the bag up and a black frog hopped out and off he went into the garden. I expect he was no longer black after the first rain.

That frog must have superpowers to withstand the high heat of a lump charcoal kiln! :shock::shock: :laugh:
 
Response from Royal Oak

Here is what they said:

This email is in response to your complaint registered on our website regarding a foreign material (concrete) you found in a bag of lump charcoal produced by our company.

Our lump charcoal is made from hardwoods converted to charcoal by control burning them in concrete/steel kilns. The charcoal is removed from the kilns by large front-end loaders. Occasionally small concrete/rocks that were part of the concrete kiln composition can be picked when the kilns are unloaded and do not get filtered out in the screening process. We have employees stationed along conveyor lines which move the screened charcoal to the bagging area. Their responsibility is to remove foreign materials such as you mentioned in your complaint. They are obviously not 100% successful, but we continually strive to package the highest quality product possible.

Royal Oak takes customer comments seriously and implements corrective measures as necessary. We apologize for any inconvenience this may have caused you and appreciate your bringing this matter to our attention.
 
Back
Top