Nothing but praise for the guys at Rec Tec. Great service and a great machine. A few things about the cooker that bug me:
1. Grates don't fit snugly. You need to add a bar or something else to fill the gap to reduce the amount of play by the grates.
2. Mechanics and electronics just don't do well with heat, time, and moisture. Fried my temp sensor because a wrap leaked. Company was quick to fix it but it never left my memory. More of a general issue with pellet cookers than with the RT in particular.
3. Looks grew old on me. Too corny after a couple years. Like buying a yellow car, I guess...
4. The cooker is top heavy. Especially so with pellets in the hopper. Careful when turning it while rolling. Mine very nearly crushed me on day 1 navigating it to its spot on my grill area.
5. Don't even bother with direct heat applications without grill grates. Even then, a gasser will serve you better. Again, more of a thing against all pellet grills and not unique to the RT.
Lots of bang for your buck with the RT. Great tool to work with so you can focus on food prep rather than fire management. It is a quality cooker with lots of thought put into it. I would recommend it to anyone looking at pellet grills.
I donated mine to a close friend because his kids were getting into smoking and I needed room for one of my heavy cookers. I miss it sometimes, but I prefer knowing it is getting used regularly.