If you haven’t already updated to the latest user smartphone app… Don’t. It’s complete garbage. Here’s a list of a few of the issues I’ve had and others have reported. Also, Many users on the 980’s FB user page are reporting the same things.
1. The Wifi and Bluetooth update is trash. You can’t be connected to WiFi and Bluetooth at the same time, like you could before with the previous app.. and once you do have connection, you only have about 5 feet of distance/range from the smoker before the connection is dropped. Before, I had the radios of my house, now it’s just 5 feet. Also, the app doesn’t store your WiFi password, so you’ll have to reinstall your password every time there is a disconnection and every time you turn the app on, you’ll have to reinstall the WiFi password. I had 10 disconnections on my last bbq, which required me to put the password in 10 times. Smh
2. The timer is completely non functional now. Set the timer, push confirm and nothing. It’ll automatically go back to 00-00. Never had that problem before with the old app.
3. The temp probs will show a 10*-30* degrees difference from what’s on the smokers controller and what’s showing up on the app.
4. Adjusting the temp from the app doesn’t work anymore either. Even being right next to the smoker…. Nothing. I have to manually adjust the 980’s temp using the smokers controller only. Turbo fan function doesn’t work either.
5. It’s frustrating to fight with a bug infested app that has no range of operation and the contents of the app doesn’t work….
These are things that tech support/app designers should have gotten right before releasing this flawed update. FYI…. CharGriller, don’t just push an update out the door before Memorial Day and then take the weekend off. smh. If it’s not broken, don’t fix it and don’t release a fix/update that causes more problems and headaches then before. 02. I wish there was a way to reinstall the previous app, but you can’t…. Smh…. If the app doesn’t work, then the smoker is a headache and a pain to use. The Set-it and Forget-it ease is completely gone when you install this update garbage. Again, if you haven’t. Don’t. Luckily, I still have the Pellet Pro Austin XL in the arsenal.. Wow and I almost sold it too. Glad I didn’t…
1. The Wifi and Bluetooth update is trash. You can’t be connected to WiFi and Bluetooth at the same time, like you could before with the previous app.. and once you do have connection, you only have about 5 feet of distance/range from the smoker before the connection is dropped. Before, I had the radios of my house, now it’s just 5 feet. Also, the app doesn’t store your WiFi password, so you’ll have to reinstall your password every time there is a disconnection and every time you turn the app on, you’ll have to reinstall the WiFi password. I had 10 disconnections on my last bbq, which required me to put the password in 10 times. Smh
2. The timer is completely non functional now. Set the timer, push confirm and nothing. It’ll automatically go back to 00-00. Never had that problem before with the old app.
3. The temp probs will show a 10*-30* degrees difference from what’s on the smokers controller and what’s showing up on the app.
4. Adjusting the temp from the app doesn’t work anymore either. Even being right next to the smoker…. Nothing. I have to manually adjust the 980’s temp using the smokers controller only. Turbo fan function doesn’t work either.
5. It’s frustrating to fight with a bug infested app that has no range of operation and the contents of the app doesn’t work….
These are things that tech support/app designers should have gotten right before releasing this flawed update. FYI…. CharGriller, don’t just push an update out the door before Memorial Day and then take the weekend off. smh. If it’s not broken, don’t fix it and don’t release a fix/update that causes more problems and headaches then before. 02. I wish there was a way to reinstall the previous app, but you can’t…. Smh…. If the app doesn’t work, then the smoker is a headache and a pain to use. The Set-it and Forget-it ease is completely gone when you install this update garbage. Again, if you haven’t. Don’t. Luckily, I still have the Pellet Pro Austin XL in the arsenal.. Wow and I almost sold it too. Glad I didn’t…
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