Knothead
Full Fledged Farker
This is going to be a little long not trying to bash anyone just don't want anyone to have the problems I have had.
In April I decided to bite the bullet and by a trailer smoker. After shopping around for days I decided on a R&O Pitt in Granburry Texas. I read multiple reviews on this site and others like it to be safe, since I live in the Kansas City and they are located in Texas. Everything seemed good so I called and got a quote at the time he said the build time would be 6 weeks. On April 11 I called and placed my order and sent my deposit for the Pitt (several thousand dollars). At that time he told me he had already started a build and now it would only take 4 weeks. April 18 I texted R&O and they received my deposit.
Here's were it goes bad not one time after April 12 have I received a phone call or text initiated by R&O on the status of my pit. I sent texts and left messages serval times on the status of my Pitt. I got a few text back but they were always vague and I could never get a finish date. 6 times I got no reply at all to my Text multiple times I heard I'll stop by the shop and check and then I wouldn't hear anything back. On May 26 I did get a reply to my text that said my Pitt was built just needed sandblasted and painted. Finally in mid-June I drove 600 miles to Granbury to see if the place really existed. The owner wasn't there when I got there but one of the workers was there so I talked to him and looked around. My Pitt wasn't in the shop he said there was one out getting sand blasted maybe that was mine. So I went back home not feeling to bad because the place was there and they had some really nice pits. So I waited 3 more weeks. Thursday I sent a text and said I've had enough I want a refund. I got a text back with an apology and he said he would go check the shop tomorrow and see what's going on. Still haven't heard back from him... It's been 12 weeks of a 6 week build zero customer service if you are planning on buying a Pitt you might want to think twice about these guys.
In April I decided to bite the bullet and by a trailer smoker. After shopping around for days I decided on a R&O Pitt in Granburry Texas. I read multiple reviews on this site and others like it to be safe, since I live in the Kansas City and they are located in Texas. Everything seemed good so I called and got a quote at the time he said the build time would be 6 weeks. On April 11 I called and placed my order and sent my deposit for the Pitt (several thousand dollars). At that time he told me he had already started a build and now it would only take 4 weeks. April 18 I texted R&O and they received my deposit.
Here's were it goes bad not one time after April 12 have I received a phone call or text initiated by R&O on the status of my pit. I sent texts and left messages serval times on the status of my Pitt. I got a few text back but they were always vague and I could never get a finish date. 6 times I got no reply at all to my Text multiple times I heard I'll stop by the shop and check and then I wouldn't hear anything back. On May 26 I did get a reply to my text that said my Pitt was built just needed sandblasted and painted. Finally in mid-June I drove 600 miles to Granbury to see if the place really existed. The owner wasn't there when I got there but one of the workers was there so I talked to him and looked around. My Pitt wasn't in the shop he said there was one out getting sand blasted maybe that was mine. So I went back home not feeling to bad because the place was there and they had some really nice pits. So I waited 3 more weeks. Thursday I sent a text and said I've had enough I want a refund. I got a text back with an apology and he said he would go check the shop tomorrow and see what's going on. Still haven't heard back from him... It's been 12 weeks of a 6 week build zero customer service if you are planning on buying a Pitt you might want to think twice about these guys.
